General Office Policies

Our goal is to provide outstanding oral health care with cutting edge technology in a welcoming and safe environment for all of our patients.

We maintain a closed waiting room.  We ask that all patients remain in their vehicles and call from their parking spot to check in.  If you do not have a cell phone available to you, you may knock on our door and a member of our professional staff team will meet you on the porch to complete check-in for your appointment.  While our waiting room is closed, we do welcome one adult to accompany each child aged 20 and under into our clinic.  We ask that all other adults and children remain in the vehicle.

In addition, our general Office Policies are listed below.  We appreciate your cooperation.

1. If you are late for your scheduled appointment, you may be required to reschedule for a later date and time.
2. If you have dental insurance, we will gladly process your claim.  We request that you pay your estimated portion when services are rendered.
3. Not all patients are here for the same services.  If someone else is called to our clinic before you are called, even if they arrive after you, be assured that you are not being skipped.  Appointments are scheduled for a variety of time frames and services to provide the best care for all patients.
4. Please provide proper supervision for all children at all times.
5. For the safety of all patients, we respectfully ask that only one adult accompany a minor child into our clinic area while services are being rendered.  Adults may not be accompanied by their own child or children.
6. Appropriate attire, including shoes, must be worn at all times.
7. No outside food or drink is allowed in our dental clinic.
8. No smoking or vaping is allowed.
9. No firearms are allowed.
10. We reserve the right to refuse service to anyone.

For Patients with Limited English Proficiency

Our office welcomes translators to accompany our Limited English Proficient (LEP) patients to scheduled appointments. If a patient does not have access to a translator, one may be available to them though their insurance plan. For more information, please contact the patient services department of your insurance plan.

Nuestra oficina acepta traductores para acompañar a nuestros pacientes con dominio limitado del inglés (LEP) a sus citas programadas. Si un paciente no tiene acceso a un traductor, es posible que tenga uno disponible a través de su seguro médico. Para más información, comuníquese con el departamento de servicios al paciente de su seguro médico.